Warranty Terms & Conditions

  1. Duration: This warranty is valid for 12 months from the date of purchase.
  2. Usage Conditions: The warranty applies only under the condition that the jewelry is used in a reasonable manner.
  3. Exclusions: We do not cover damages resulting from impacts, tears, scratches, or fractures. Special attention is drawn to damages involving a tear in the chain, which are also not covered under this warranty.
  4. Unauthorized Modifications: The warranty will be voided immediately if any repairs, modifications, or maintenance are carried out by individuals not certified by Moreno.
  5. Repair and Replacement: In instances where the jewelry or any part thereof cannot be repaired for any reason, a credit equivalent to the value of the damaged jewelry will be issued.
  6. Chemical Exposure: To maintain warranty validity, avoid exposing the jewelry to harsh chemicals For example acid or bleach.
  7. Loss or Theft: This warranty does not cover the loss or theft of the jewelry or any of its parts.